Shipping policy
Shipping Policy for Sandook House
Shipping Overview
At Sandook House, we are committed to delivering your premium Indian ethnic wear with care and efficiency. We ship to the UK and internationally, ensuring your beautiful pieces reach you in perfect condition.
Processing Time
Orders are typically processed within 2-3 business days. Please note that custom or made-to-order items may require additional processing time of 7-14 days. You will be notified if your order requires extended processing.
Shipping Rates & Delivery Times
- UK Standard Delivery: 3-5 business days
- UK Express Delivery: 1-2 business days
- International Delivery: 7-14 business days (varies by destination)
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on orders over a certain amount.
International Orders
For international shipments, please note that customs duties, taxes, and fees may apply and are the responsibility of the customer. Delivery times may vary depending on customs clearance in your country.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.
Unstitched Fabrics
Our unstitched fabrics are carefully packaged to prevent creasing and damage during transit. Each piece is folded and wrapped to maintain its quality.
Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact us immediately at Hello@sandookhouse.com. We will work with you and the carrier to resolve the issue promptly.
Contact Us
For any shipping enquiries, please reach out to us at Hello@sandookhouse.com or through our contact page.